Terms of service

Terms of Service ("Terms")


These Terms of Service were last updated on 10/2/2026.

 

Please read these terms and conditions carefully before using Our Service.

Interpretation


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


Definitions

 

For the purposes of these Terms of Service:

  • “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to [Norse Lumber Co. LLC].

  • “Country” refers to [United States].

  • “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.

  • “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.

  • “Service” refers to the work laid out in the proposal or service contract, any and all add on work approved in writing.

  • “Terms of Service” (also referred as "Terms") mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.

  • “Website” refers to [norselumberco.com].

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


Acknowledgment

All Services

·         These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.


·         Your signature on a proposal, agreement verbally, or in writing is an acceptance of proposal. Submitting a down payment is an acceptance of a proposal.


·         Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service.


·         By accessing or using the service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service then You may not access the Service.


·         You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.


·         By signing the proposal or service contract you indicate you have read this entire Terms of Service and agree to have the Company perform the Service.


·         By accessing or using the services You acknowledge that You have sufficient understanding of the typical scope of service and charges related to those services. You acknowledge that You understand the typical result of service and factors that affect the scope of that service and how those factors may affect results for those services. If not is your responsibility to inquire or research on your own.


·         You acknowledge that The Company will do everything possible to communicate clearly and honestly about the scope of work and all related major factors.


·         By accessing the products. You acknowledge that You have sufficient understanding of the typical stipulations related to those products. You acknowledge that You understand the typical product condition / states for those products and if not is your responsibility to inquire or research on your own.


·         Deposits to schedule work will be determined based on scope of work. All deposits are non-refundable. Cancellations in full or in part made by You will result in a forfeiture of any and all deposits.  For cancellations in part, reductions in invoice dollar amount are made at the discretion of the Company and any discounts applied may be forfeited.


·         Termination of Service: The Company reserves the right to terminate service at any time if unwilling or unable to perform work. If the Company terminates service deposits will be refunded within 60 business days.


·         Acceptance of Service indicate you are prepared to have the Service performed. If crews arrive and the Service cannot be performed due to circumstances under your control such as and not limited to physical barriers, failure to clean up pet droppings, You or a person representing You preventing access, incomplete preparation of access for equipment and personnel laid out in Proposal or Service Contract Scope of Work.


·         Ground disturbance may result from the Service. Unless otherwise noted in Proposal or Service Contract the Company is not responsible for repairing lawns or areas disturbed by equipment. The Company will take all measures to minimize ground disturbance and discuss with You if ground disturbance starts to become excessive (based on The Companies judgement) before proceeding. If equipment becomes stuck necessary measures will be taken to extract equipment.


·         You are responsible for ensuring any above ground and underground utilities and hazards are properly identified and marked when applicable. This applies to city utilities and private utilities. Examples are but not limited to utilities that pass within felling zone or drop zone of trees or parts of trees, areas where equipment will pass over utilities, areas where utilities are near operations. Extra care must be taken when considering a site for stump grinding. You are responsible for notifying the company of any power lines or other hazards which may pose a risk to personnel on site or are of concern while completing work.


·         Changes in Scope of Work must be communicated in writing by You and agreed upon by the Company in writing. Changes in scope will impact the cost of work, and You acknowledge cost may increase. Should changes in scope increase costs to complete Scope of Work the Company reserves the right to leave Service unfinished if You do not accept the increased cost. Reductions in invoice will be at the discretion of the Company should changes in scope reduce the total scope of work. Changes in scope may impact the companies willingness to purchase cordwood, logs or other materials if included as part of scope. Changes in scope may cause reassessments of credits or revocation of credits.


·         All Proposals are approximations of time and materials required to complete the scope of work. Proposals are subject to change based on actual time and equipment required to complete the scope of work. The company will discuss progress and any items or time resulting in an increase in cost of Service.


·         The Company reserves the right to charge for any and all services that require use of The Companies time and / or equipment.


·         You understand and agree that The Company uses reasonable means for determining charges for services and products.


·         You understand and agree that all services will have a fee for moving equipment and personnel to and from your site.


·         Travel fees, including overnight lodging and per diem meals, will be explicitly itemized on your Proposal if applicable, and Your acceptance of the Proposal constitutes agreement to pay these fees.


·         Should any damage to property occur, other than described in these terms, The Company reserves the right to repair damage and / or hire contractors of The Companies choosing to conduct repair work. The Company is only responsible for repairs to the damaged piece of property and will not be responsible for replacement of anything beyond the damaged piece of property.


·         Payment in full is due immediately at completion of work / upon receipt of invoice unless agreed upon otherwise in writing. Interest of 3% per month will be charged to your invoice every 30 days after invoice date, unless payment arrangements were made in writing with The Company. Credit cards are subject to additional fees beyond invoiced total. You agree that any nonpayment may be reported to credit agencies.

 

·         Safety: Safety is the number one priority. The company reserves the right to stop work if any condition from the judgment of onsite personnel arises or exists that jeopardizes the safety of personnel and equipment on site.


o   Maintain a safe distance while work is being completed. Personnel on site will communicate safe locations to watch if you choose. You are responsible for communicating your whereabouts while work is being completed.

o   If you choose to assist in work the Company is not responsible for any injury or harm to You.


·         Filming, pictures, and media production.

o   Media Capture Consent: You understand and agree that the Company regularly documents its projects through photography and video recording (including aerial drone footage) for safety, training, promotional, marketing, and commercial entertainment purposes, including but not limited to publication on the Company’s YouTube channel, social media platforms, and Website.


o   Irrevocable License: By accepting these Terms, You grant the Company an absolute, irrevocable, worldwide, royalty-free, perpetual license to use, edit, reproduce, and publish any images, audio, or video footage captured on or around your property during the performance of the Service. This includes footage of the job site, trees, structures, equipment, and materials.


o   Opt-Out Provision: If You do not want your property filmed or photographed for public or promotional use, You must notify the Company in writing prior to the commencement of work. The Company will respect all timely written opt-out requests, except for private internal media captured strictly for insurance documentation or safety records.


o   Compensation Waiver: You acknowledge that You are not entitled to any compensation, royalties, or residuals resulting from the Company's use of any captured media, regardless of the revenue or views generated by the final media production.


·         Privacy Policy and Media Safety


o   Data and Privacy Protection: The Company values your privacy. Any personal information collected during the booking process, as well as identifiable personal elements inadvertently captured in media production (such as vehicle license plates or highly visible personal identification), will be handled in accordance with the Company’s Privacy Policy, which is incorporated into these Terms by reference. The company’s privacy policy can be found on the Company’s website, norselumberco.com.


o   Anonymity Realities: While the Company takes reasonable measures to ensure that your specific street address, full name, and sensitive personal property are not explicitly broadcasting or highlighted in our public YouTube videos or marketing campaigns, You acknowledge that the natural visual features of your property, geographic region, and home exterior may be visible in the final production.

 

Firewood

·         All firewood sales are final. No returns. Once picked up and paid for sale is final. If delivered once the firewood is on your property and removed from the delivery vehicle sale is final. Any concern must be addressed with delivery driver before the firewood is removed from the delivery vehicle.


·         Firewood is cut to 16 inches plus or minus. Unless otherwise requested. You agree and accept the firewood length may vary based on typical tolerance of hand cutting.

                             

·         Stacking requests of firewood shall be at the Company’s discretion. Once the company leaves your property, no restacking will be done without additional charges. Any concerns with stacking must be addressed with employees while stacking and before employees leave your property.


·         Cordage: The company follows the state DATCP regulations for cordage volume of firewood. A face cord is defined by the Company as one third of one cord and shall equate to the volume of 42.67 cubic feet. It may not stack as one face due to variability in firewood length. The company follows stacking requirements set forth by Wisconsin State Regulations to determine stacked wood volume.


·         You understand that the company has taken measures to ensure accuracy of delivered volumes of firewood.

·         You understand and agree that the nature of firewood will have variability in cordage depending on loading, and stacking. You agree to contact the company within 48 hours to notify The Company of any shortage in the quantity of firewood delivered. You agree the company will at their discretion offer means to correct the quantity short. If stacking is not done in accordance with Wisconsin State definition no compensation of supposed shortage will be given.


·         Firewood shall be delivered with a 20% moisture content or less. Firewood wet from weather must be allowed to sufficiently dry out to the company’s discretion based on weather conditions in the subject time period.



·         Firewood above 20% moisture content may be sold, but if wood was fresh cut and/or split it will be communicated that it may be above the 20% and confirmation from You are aware is necessary to complete sale. You understand and agree that you know the risks of burning high moisture firewood, have an application that requires wetter wood, or an application You prefer to use higher moisture wood.


·         The company is not responsible for any subsequent creosote build up in a chimney or wood burning outfit. The firewood and use of firewood is Your responsibility once delivered.


·         Firewood comes assorted by species unless otherwise requested. Firewood of a particular species may contain small amounts of other species.


·         Cordwood credits will be given at the company’s discretion. Any credit is contingent upon the full quantity being suitable for resale and use by the company. Should all or a portion be unsuitable for resale or use by the company. The company reserves the right to revoke any credit in whole or in portion for cordwood.



Lumber & Slabs

·         All lumber and slab sales are final if any cuts or changes were made to the original piece(s) as sold no returns will be issued.


·         Returns will be accepted at The Companies discretion. Any damage to returned material once received may result in no refund.


o   You are responsible for any return shipping fees.


·         A non-refundable handling fee may be charged to pull out large slabs or material from storage location. Fee will be on a case-by-case basis. Fee will be deducted from charges on invoice and treated as a pre-payment should the slab be purchased.


·         No Post Processing will be started without a non-refundable down payment as indicated on the proposal.


·         Should a slab or lumber that is not kiln dried contain any insects such as powder post beetles the Company is not responsible. It is Your responsibility to ensure the material is in a suitable condition for your use. You understand and accept the risk of using material that is not kiln dried.

 

Sawmill services

On-Site

·         You understand and accept cuts will be made as accurately as possible. You understand and accept due to the nature of wood, cuts may become inaccurate due to characteristics of the wood itself and are out of the control of the Company. Saw mill services are “Rough Sawn”.


·         You are responsible for making sure there are no foreign objects in logs that may cause damage to milling equipment or personnel such as but not limited to nails, screws, rocks, concrete, metal, or foreign objects.


·         Damage to milling equipment or personnel including damage to chainsaw chain from foreign objects in logs will be billed to You. Fees primarily on chain are based on the length of chain and the severity of the damage. Inquire for current fees. If personnel see indication of metal or other foreign objects, they will make You aware a collective decision can be made at how to proceed.

Off-Site

·         Transferring logs to The Companies possession is an agreement to these Terms of Service


·         You are responsible for making sure there are no foreign objects in logs that may cause damage to milling equipment or personnel such as but not limited to nails, screws, rocks, concrete, metal, or other foreign objects.


·         Damage to milling equipment or personnel including chainsaw chain or saw blades from foreign objects in logs will be billed to You. Fees primarily on chain and saw blades are based on the length of chain or size of blade and the severity of the damage. Inquire for current fees.


·         If personnel see indication of metal or other foreign objects, they will make You aware a collective decision can be made at how to proceed.

·         Logs may be stored outside and subject to the elements.


·         The Company is not responsible for deterioration of logs due to natural aging or insect damage while stored until scheduled sawing.

 

Logging services

·         All log sales are final. No returns. Once picked up and paid for sale is final. If delivered once the logs are on your property and removed from the delivery vehicle sale is final. Any concern must be addressed with delivery driver before the logs are removed from the delivery vehicle.


·         Log credits will be given at the company’s discretion. Any credit is contingent upon the full quantity being suitable for resale and use by the company. Should all or a portion be unsuitable for resale or use by the company. The company reserves the right to revoke any credit in whole or in portion for cordwood.


·         Logging services requiring a contract may have additional terms to these Terms of Service based on the specific scenario and scope of work. Refer to your contract for additional terms when applicable.

 

Forestry Mulching services

·         You understand and agree that there may be charges for significant damage to forestry mulcher carbide teeth, tool brackets, and any other components caused by, but not limited to foreign objects in trees, metal, posts, tires, barbed wire and other tanglers, or rocks.


·         It is your responsibility to clean up any debris that may cause damage to forestry mulching related equipment. Any debris that cause damage to or become entangled in equipment may result in additional charges to You.


·         Hidden Hazards & Equipment Damage Policy:

The Client is solely responsible for clearly marking or notifying the Contractor of all hazards, including but not limited to concrete, steel posts, t-posts, wire, household trash, large boulders, metal debris, holes, water, and soft areas. In the event that the clearing equipment strikes unmarked hazards, causing damage such as but not limited to broken tool holders, broken teeth, rotor imbalances, skidsteer damage, or equipment becomes stuck. You agree to be liable for the cost of OEM replacement parts, jobsite extraction, remobilization, and repair labor. The Company is not liable for project delays caused by equipment repairs resulting from hidden property hazards, or neglect to mark any hazards.


·         For standard repairs check the current Equipment Damage Fee list on our website. Unique cases fees will be assessed on a case-by-case basis.


·         You understand that even if you were not aware of the debirs any damage caused by debris on site are subject to charges to You based on the required repairs, and down time. The company will communicate through the process of repairs and until an agreement in writing can be established work will not continue.


Tree Cutting services

·         Drop Zone and Structural Risks: You understand and agree that felling and cutting trees involves inherent risks to surrounding vegetation, lawns, and minor landscaping structures. While the Company takes professional precautions, you accept that minor collateral damage to nearby brush or turf within the drop zone may occur and is not subject to repair or compensation unless explicitly stated in the Proposal.


·         Property Line Restrictions: In accordance with the property line stipulations outlined in the Disputes Resolution section of these Terms, you certify that all trees slated for cutting or pruning reside entirely on your property or that you have secured written legal permission from the adjacent property owner.


·         Unforeseen Tree Integrity: The Company reserves the right to halt tree cutting operations immediately if onsite personnel discover internal rot, structural hollows, or severe insect damage that renders the tree unstable or introduces hazards beyond the original scope of work. In such events, the Company will discuss a revised price and plan with You before proceeding.

 

·         Wood and Log Ownership: Unless a Cordwood or Log credit is explicitly itemized and approved by the Company in writing on your Proposal, all wood, logs, and brush resulting from tree cutting services become the property of the Company for removal and disposal at completion of work.

Stump Grinding services

·         You understand and agree that there may be charges for significant damage to grinder teeth including but not limited to foreign objects in trees or rocks around stumps.

 

Miscellanies services

·         Any services not explicitly stated in these Terms of Service may or may not be accepted or offered at the Companies discretion if requested by You. 

·         You understand and agree that any services not explicitly stated in these Terms of Service will be completed to the best capabilities of The Company, and that The Company makes no guarantees about services which transcend The Companies normal services.


Trade Secrets

·         The "Trade Secrets" include but are not limited to any data or information, technique or process, tool or mechanism, formula or compound, pattern or test results relating to the business of the Company, which are secret and proprietary to the Company, and which give the business a competitive advantage where the release of that Trade Secret could be reasonably expected to cause harm to the Company.


·         You agree that You will not disclose, divulge, reveal, report or use, for any purpose, any Trade Secrets which the Client has obtained, except as authorized by the Company or as required by law. The obligations of confidentiality will apply during the Term and will survive indefinitely upon termination of this Agreement.



Intellectual Property

·         All intellectual property and related material (the "Intellectual Property") that is developed or produced under this Agreement, including video and media productions, will be the property of the Company. The Client is granted a non-exclusive limited-use license of this Intellectual Property.


·         Title, copyright, intellectual property rights and distribution rights of the Intellectual Property remain exclusively with the Company.


Indemnification

To the extent permitted by applicable law, You agree to indemnify, defend, and hold harmless the Company, its owners, officers, employees, agents, and affiliates from and against any and all claims, losses, damages, liabilities, penalties, expenses, and reasonable legal fees arising out of or resulting from:

·         Any inaccurate property line markings or misrepresentations of tree ownership provided by You.


·         Your failure to identify or accurately mark private underground utilities, hazards, or structures.


·         Any third-party claims (including neighbor disputes) arising from work performed within the scope of the approved Proposal.


·         Any injury or property damage resulting from You or third parties breaching the safety perimeter or failing to maintain a safe distance from active machinery and personnel.


Limitation of Liability

To the maximum extent permitted by applicable law, the total collective liability of the Company to You for any and all claims, losses, or damages arising out of the performance of the Service—whether based in contract, negligence, strict liability, or tort—shall be strictly limited to the total dollar amount actually paid by You to the Company under the specific Proposal or Service Contract. The Company shall not be liable for any indirect, incidental, punitive, or consequential damages (including lost profits or emotional distress) resulting from the Service.


Governing Law

 

The laws of the State of Wisconsin, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

 

Disputes Resolution

 

·         If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

 

·         Any disputes in work or these terms must be communicated in writing to The Company during work or within 48 hours of completion of work. Failure to notify The Company within 48 hours is your confirmation the work was completed to your satisfaction.

 

·         You are responsible for identifying and properly marking property lines. You are also responsible to communicate any work being done up to property lines with adjacent landowner, discuss, and agree on trees and foliage that exists on property line should scope of work include them. The Company is not responsible for any damage resulting from errors in proper identification of property lines and marking of trees or other foliage within scope of work that exist on property lines. This also applies to any debris that may need to be dropped on or may fall or be thrown on the adjacent landowner’s property to safely complete work. The company is not responsible for any disputes arising on property lines, these disputes are between You and the owner of adjacent property.

 

Changes to These Terms of Service

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a material revision is made we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect before or during work. What constitutes a material change will be determined at our sole discretion.

 

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, you must notify the Company in writing.

Contact Us

 

If you have any questions about these Terms of Service, You can contact us: